While we can not share the specific banks we have had the privilege of serving, we can tell you what we have done for them.
Core Banking Modernisation program
An AU$1.5b initiative which modernised the retail and commercial arms of the Bank’s core technology, whilst achieving customer centricity. Our CEO and many of our current consultants were involved from the program’s very start having leadership accountability for tech solution delivery and project management. Following by the Bank’s waterfall and agile methodologies, our team members were accountable for delivery budget of up to AU$350m, managing teams of 20-550 FTE over a period of 6 years.
Core Banking Transformation Program
An AU$250m initiative which achieved customer centricity, replacement of every-day banking, home lending and cards core technologies whilst re-digitising the company’s internet presence and enabling the Bank’s first data harbour and systems of insights technology. Our consultants were intimately involved with end to end program delivery, managing large teams on-shore and off-shore. We led the transformation of the retail lending business through enablement of white labelling digital solutions.
Customer Service Hub Program
An AU$1.2bn initiative the largest project our client had ever invested in marking an important step in our clients push to simplify and improve processes and customer experience. This Bank re-engineered their end-to-end home loan experience, enabling customers to complete all steps of the process online from mortgage application and progress tracking all the way to offer acceptance, while their customers also received expert lending help along the way. The project was designed to respond to the booming demand in Australia for “a truly digital mortgage experience”. Our consultants lead the successful delivery of the project from end to end with dozens of our consultants working across multiple teams across different teams in the Bank to ensure complete program delivery, managing large teams on-shore and off-shore. Immediately after the launch of the Customer Service Mortgage Hub, our client had already seen a sharp lift in digital home loan applications.
Congratulations to our Liberty IT Consulting team at Westpac and St.George Bank for excellence in project delivery and winning the IT News project of the year 2020 in Finance!
“The 20% saving on our budget really helped deliver our program within budget”
“We wouldn’t have got this far without your help, expertise and resilience. Thank you for your contribution to our joint success”
Great mentors to many people on the program and always giving up personal time to help grow the careers of others and celebrate our successes as a team”
“Liberty IT is known for creating the ‘Circle of Trust’ which enabled all ‘Towers’ to come together at the release level.