Case Studies

While we can not share the specific banks we have had the privilege of serving, we can tell you what we have done for them.

Core Banking Modernisation program

An AU$1.5b initiative which modernised the retail and commercial arms of the Bank’s core technology, whilst achieving customer centricity. Our CEO and many of our current consultants were involved from the program’s very start having leadership accountability for tech solution delivery and project management. Following by the Bank’s waterfall and agile methodologies, our team members were accountable for delivery budget of up to AU$350m, managing teams of 20-550 FTE over a period of 6 years.

Core Banking Transformation Program

An AU$250m initiative which achieved customer centricity, replacement of every-day banking, home lending and cards core technologies whilst re-digitising the company’s internet presence and enabling the Bank’s first data harbour and systems of insights technology. Our consultants were intimately involved with end to end program delivery, managing large teams on-shore and off-shore.  We led the transformation of the retail lending business through enablement of white labelling digital solutions.

Customer Service Hub Program

An AU$1.2bn initiative the largest project our client had ever invested in marking an important step in our clients push to simplify and improve processes and customer experience.  This Bank re-engineered their end-to-end home loan experience, enabling customers to complete all steps of the process online from mortgage application and progress tracking all the way to offer acceptance, while their customers also received expert lending help along the way. The project was designed to respond to the booming demand in Australia for “a truly digital mortgage experience”.  Our consultants lead the successful delivery of the project from end to end with dozens of our consultants working across multiple teams across different teams in the Bank to ensure complete program delivery, managing large teams on-shore and off-shore.  Immediately after the launch of the Customer Service Mortgage Hub, our client had already seen a sharp lift in digital home loan applications.