CHRISTOPER CONDOLEON

Top Achievement 1: Reduced customer call transfer/waiting time from an average of 35 seconds down to an average of 10 seconds by dynamically populating the case manager’s phone number under the case manager’s name in the claims management tool, thus, removing the need for the end user to search the case manager’s phone number in the company directory before transferring the call.

Top Achievement 2: Reduced time taken for onboarding of end users into claims management application from 5 to 10 minutes down to 5 seconds by building a separate tool that updates claims management application with pre-configured user profiles based on role.