Areas of expertise:

  • Technical Analysis
  • Process re-engineering
  • Project Delivery
  • Core Banking Transformation
  • Data Analysis
  • Vendor Management
  • SDLC
  • Group Reference Data Management
  • Claims Transformation
Liberty IT Consulting Group Project Management Project Office and Delivery Business Analysts

What Chris brings to Liberty IT Consulting Group

I am a passionate, collaborative and driven senior business analyst who is highly skilled in both business process re-engineering and technical systems analysis. My yearning for challenges and thirst for knowledge has proven pivotal in the accurate and precise execution of my project deliverables.

Key achievements

Top Achievement 1: Reduced customer call transfer/waiting time from an average of 35 seconds down to an average of 10 seconds by dynamically populating the case manager’s phone number under the case manager’s name in the claims management tool, thus, removing the need for the end user to search the case manager’s phone number in the company directory before transferring the call.

Top Achievement 2: Reduced time taken for onboarding of end users into claims management application from 5 to 10 minutes down to 5 seconds by building a separate tool that updates claims management application with pre-configured user profiles based on role.

Favourite quote

“If you didn’t get there through your own blood, sweat and tears, you’re not there yet”

-Christopher Condoleon

Liberty IT Consulting Group
ABN: 83 614 846 098


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